House Of Cowork (referred to as “HOC” or any references to “we,” “us,” or “ours”) understands the importance to protect your personal information you provide to HOC with respect to your access and use of HOC’s Websites and Mobile Application (hereinafter individually referred to as “Platform” and collectively as “Platforms”).
Therefore, we have established this privacy policy, which outlines how we collect and use your personal information across our Platforms. This Privacy Policy shall be read in accordance with the Terms of Use or any other agreements made with a User or Co-Working Space Partner available on HOC Platforms.
By using or accessing the Platforms, you hereby agree to the terms outlined in this Privacy Policy, particularly regarding the collection, storage, processing, and sharing of your personal information. If you do not agree with this Privacy Policy, please refrain from using or accessing our Platforms.
How HOC accept your information
We collect and store any information you provide on our Website or share with us in any other ways. This includes identifiable personal information such as your first and last name, phone number, mailing and email addresses, username and password, and billing details. We may also ask for information regarding your location, travel plans, and coworking preferences. While you can choose not to share certain information, some details are necessary for you to receive relevant offerings or to ask questions and complete transactions on our site. You will also have the option to submit contact and coworking-related information for others through our Website. Additionally, when you browse our site, we automatically collect your computer’s IP address to help us understand your browser and operating system. If you opt in, we may send you marketing emails about our services, new offers, and other updates.
We are always looking for ways to improve your experience with HOC Services, and as part of this effort, we may update this Privacy Policy periodically to reflect changes in our practices. We recommend reviewing this Privacy Policy from time to time.
In General, we receive and store any information you enter on our Website or give us in any other way or through other means. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, username and password.
Types and uses of collected information
Personally Identifiable Information: Personally Identifiable Information is information that that can be used to identify an individual. When you participate in certain activities through the HOC Service, including but not limited to registering for a workspace, sending feedback, or otherwise participating in the HOC Service (collectively, “Identification Activities”), we may ask you to provide certain information about yourself.
If you choose to participate in an Identification Activity, you may be required to provide personal details such as your name, address (including zip code), email address, and/or phone number. Depending on the activity, the information requested may be mandatory or voluntary.
If you fail to provide mandatory information for a particular Identification Activity, you will not be allowed to engage in that Identification Activity with the HOC Service.
We may use Personally Identifiable Information to deliver products and services to you, manage sweepstakes and contests, enhance the functionality of the HOC Service, improve our marketing efforts, analyze how the HOC Service is used, refine the HOC Service, and customize your experience with third parties as outlined in this Privacy Policy.
Additionally, we may use Personally Identifiable Information to troubleshoot issues, resolve disputes, carry out administrative tasks, communicate with you, enforce our agreements—including our Terms of Service and this Privacy Policy—comply with relevant laws, and collaborate with law enforcement as necessary.
Non-Personally Identifiable Information: This refers to information that does not specifically identify any individual. Examples include the Uniform Resource Locator (URL) of the site you visited before accessing the HOC Service, the URL of the site you visit after leaving, the type of browser you are using, your Internet Protocol (IP) address, and general or aggregated location data that does not qualify as Personally Identifiable Information.
We and/or our authorized Third Party Service Providers may automatically collect this information when you visit or use the HOC Service through electronic tools such as cookies, web beacons, or pixel tags, as detailed in this Privacy Policy. We use Non-Personally Identifiable Information for troubleshooting, managing the HOC Service, gathering demographic insights, analysing trends, complying with applicable laws, and cooperating with law enforcement. Additionally, we may share this information with our authorized Third Party Service Providers to evaluate the overall effectiveness of our products and services.
Links
When you click on links pop ups on our site, you may be taken to other websites. We are not responsible for the privacy practices of those sites, so we recommend that you review their privacy policies.
Security
To protect your personal information, we implement reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Your Consent
When you provide us with personal information to search or to book a space or inquire about services/ offerings, we imply it as your consent and use it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no or withdraw your consent.
Withdrawal of consent
You may withdraw your consent to contact you, for the continued collection, use or disclosure of your information shared, at any time, by reaching us at info@houseofcowork.com
Disclosure of Personally Identifiable Information
We will not sell or share your Personally Identifiable Information with other parties except as provided below:
Authorized Third Party Service Providers
HOC may offer products and services through third parties, including professional workspaces provided by entities other than HOC. These “Third Party Service Providers” perform various functions on our behalf or yours. You or we may share your Personally Identifiable Information with these providers to process orders, transfer data in or out of the HOC Service, analyze information, operate the HOC Service, troubleshoot issues, and deliver customer support.
Additionally, we may share personal information with individuals and companies with whom we have business relationships, as well as with Third Party Service Providers to manage our administrative tasks. However, the use of your Personally Identifiable Information by these parties is governed by their own privacy policies and is beyond our control.
Remarketing
Remarketing allows us to engage with individuals based on their previous interactions with the HOC Service. HOC may enlist third-party marketing vendors to facilitate this process.
Consequently, third-party vendors, such as Google, may display HOC ads on various websites across the Internet. These vendors may utilize cookies to deliver ads tailored to users based on their prior visits to the HOC Service. Users can opt out of Google’s use of cookies by visiting the Google advertising opt-out page at info@houseofcowork.com
Options for Collection/Use of Information
You can always choose not to provide us certain information, although a certain level of information may be required to engage and participate in the HOC Service. If you are enrolled, you cannot opt-out of Administrative Emails. “Administrative Emails” relate to your activity on the HOC Service, and include but are not limited to emails regarding your requests or inquiries.
If you prefer not to receive promotional emails from us, you can opt out at any time after registering by emailing us at (…email…) or by clicking the “unsubscribe” button at the bottom of any of our emails.
The information we share with these third parties is safeguarded by confidentiality agreements and is intended solely for the completion of the specific project, in accordance with applicable regulations.
Legal Obligations and Compliances
HOC may share or disclose personal information and/or sensitive data in the following situations:
- If required by applicable law or any statutory, legislative, or governmental authorities.
- To voluntarily disclose information about Users or Co-Working Space Partners suspected of engaging in illegal activities or violating our Terms of Use, without a court order, if we believe such disclosure is necessary or appropriate to operate our Platforms or protect our rights and property.
- For regulatory compliance, internal compliance, or audits.
- To enforce and administer our Terms of Use, payment terms, or other agreements with Workspace Partners.
- To safeguard the rights, property, or personal safety of HOC, its employees, its members, or the public.
- In connection with negotiations regarding any merger, sale of company assets, consolidation, restructuring, financing, or acquisition of all or part of our business by another company.
Marketing, Promotion, Personalisation and Research
- To send promotional messages, marketing communications, and other information tailored to your preferences and usage of our Platforms and services. This includes advertising on social media platforms such as Google and Facebook.
- To personalize, measure, and enhance our advertising efforts.
- We may use the information provided to conduct research aimed at improving the performance of our Platform, developing new services, optimizing the placement of listings, and introducing new features related to our services.
- To evaluate your selections and preferences based on your interactions with the Platforms, bookings made, services used, and search history; this information may be used to send you promotional messages and marketing materials that could be of interest to you.
Cookies
To enhance and personalize your experience with the HOC Service, we may store cookies on your computer, laptop, mobile device, or any similar device you use to access the HOC Service. A cookie is a small text file that records information about you.
HOC uses cookies to protect and improve the services offered through our Platforms, make access easier for users, display relevant content, monitor and analyse performance, and provide a customized experience tailored to you.
Cookies also enable us to gather Non-Personally Identifiable Information, such as the pages you visit, the links you click, and how you interact with the HOC Service. We may engage Third Party Service Providers to display advertisements on the HOC Service.
This Privacy Policy pertains specifically to the use of cookies by the HOC Service and does not address the use of cookies by any third party Service Providers.
While most browsers automatically accept cookies, you may have the option to adjust your browser settings to decline them. Please be aware that if you choose to decline or delete these cookies, certain features of the HOC Service may not function properly.
Grievance Redressal
If you have any concerns related to this Privacy Policy, you can reach out to our grievance officer, who will strive to address your concern within 30 working days from the date of escalation.
Grievance Officer: Mr. Vineet Yadav
Address: Gurgaon
E-mail: info@houseofcowork.com
Contact no:
Any notices or communications required under this Policy can be sent in writing or via email to the following addresses:
Address:
Contact no.
